Capital Improvements
• Relocation of the South Peoria WIC center with new furniture throughout the building
• Installation of Pam Rask Gathering Area, replacement of compressor for multi-purpose room and seal coated parking lot at North Regional Health Center
• Asphalt overlay of parking lot and installation of new parking bumpers at Central Regional Health Center
• New ice machine in employee breakroom and hot water tank replacement at Central Regional Health Center
• New office furniture, carpet tiles, mini split, two water fountains and vacuum cleaners at James O. Goodwin Health Center
• Removal of carpet on stairs and installation of stair treads and bannister railing at James O. Goodwin Health Center
Marketing and Communications
• 139 media interviews and 58 press releases and media advisories
Resulting in 195 story links captured.
• Total television viewership: 9,790,243 viewers
Total local market publicity value of $446,249.91 in earned media generated.
• 432,500 sessions among 312,300 unique visitors to the THD website
• THD staff hosted 11 events and attended 100 community events
• Launched new intranet in January 2023
This internal website streamlines communications and is web-based which is an improvement over the previous iteration.
• Annual Don’t Bug Me flu and COVID-19 prevention campaign in partnership with Hillcrest Healthcare System
Campaign launched in fall of 2022, and was launched in Spanish for the first time. 67,670 page views on the Don’t Bug Me website which is a 566% increase from the previous year.
• Campaign to promote back-to-school immunization appointments
The campaign ran in late summer 2022. It encouraged parents to check back-to-school shots off their summer bucket list by making an appointment at THD. 34,678 clicks to the website and 2,011 clicks to schedule an appointment.
• Campaign to raise awareness of rising incidences of sexually transmitted diseases and encourage prevention measures
Launched in spring 2023. 1.8 million impressions and 132 conversions to prevention, treatment and testing resources.
Office of Community Health and Quality Improvement
The Office of Community Health and Quality Improvement was created in 2022 with the vision of housing all large department plans and assessments under one office to better coordinate all efforts and act as a true catalyst for change. Our team shares resources, collaborates across programs, and is mobilizing strategic linkages. In our office we are charged with the oversight of the:
• Community Health Needs Assessment (CHNA)
• Community Health Improvement Plan (CHIP)
• Strategic Plan
• Quality Improvement Plan
• Accreditation
• Community Health Improvement Plan (CHIP)
• Strategic Plan
• Quality Improvement Plan
• Accreditation
Additional programs that serve the community are the Center for Community Health (CCH) and Community Health Program. The CCH is a partnership between Saint Francis Health System and the THD with the overarching goal to improve health in Tulsa County. The Community Health Program is a partnership between Ascension St. John and THD to improve the health and quality of life of Tulsa County residents by addressing social drivers of health to better help patients navigate healthcare and social services.
Community Health Improvement Plan
The Tulsa County CHIP is an initiative that addresses public health challenges through long-term systematic efforts. Through community health needs assessments and improvement process, CHIP brings together health, government, education, human service agencies and community partners to prioritize and coordinate resources to address the most pressing health issues.
The Community Health Needs Assessment (CHNA) provides a data-driven approach to gauge the community's health status and guide decision-making.
The Community Health Needs Assessment (CHNA) provides a data-driven approach to gauge the community's health status and guide decision-making.
Three key health priorities identified through rigorous assessment and analysis:
• Stress and Mental Health
• Chronic Disease Risk Factors and Management
• Healthy and Affordable Housing
• Stress and Mental Health
• Chronic Disease Risk Factors and Management
• Healthy and Affordable Housing
CHIP Leadership Team (LT)
The CHIP Leadership Team (LT) provides strategic guidance and direction for CHIP Workgroup members throughout the year.
• Facilitation of CHIP workgroups
• Ensuring active participation and promoting collaboration
• Overseeing the execution of activities and strategies that align with the CHIP's mission
This collaborative approach has been instrumental in addressing health priorities and enhancing the overall health and well-being of our community.
• Ensuring active participation and promoting collaboration
• Overseeing the execution of activities and strategies that align with the CHIP's mission
This collaborative approach has been instrumental in addressing health priorities and enhancing the overall health and well-being of our community.
CHIP Workgroups
The CHIP workgroups, representing various community sectors, have made significant contributions to addressing the health priorities identified through the Community Health Needs Assessment (CHNA).
• CHIP Stress and Mental Health Workgroup
• CHIP Chronic Disease Risk Factors and Management Workgroup
• CHIP Healthy and Affordable Housing Workgroup
• CHIP Chronic Disease Risk Factors and Management Workgroup
• CHIP Healthy and Affordable Housing Workgroup
CHIP Quarterly Meeting on Apr 18, 2023
Quality Improvement (QI) / Service Excellence
Improve Client Engagement
The QI initiative was launched in response to a decline in inbound calls and internal referrals by our community engagement team post-pandemic. The goal was to extend THD services to clients who come to THD seeking one type of service.
The pilot project was conducted at the Central Regional Health Center through the immunizations/reproductive health programs. Clients were given the THD Offers Great Services form which helped facilitate access to various services and streamline referrals to all THD service offerings.
About 800 clients completed the THD Offers Great Service form
Customer Service Training
The customer service training ‘Putting Excellence Back Into Service' was offered to all clinical clerical personnel and WIC team members to equip team members with the tips and tricks to ensure THD is a customer-focused organization. Over 75 client facing team members attended the training.
Basic Quality Improvement Tools Workshop Three sessions of Basic Quality Improvement Tools Workshop were conducted where 40 THD employees learned about QI tools and applied the concepts learned in an exercise to find a solution to a companywide problem.
Public Health Infrastructure Grant
Tulsa Health Department was awarded a Public Health Infrastructure Grant by the Centers for Disease Control and Prevention. This $8.3 million dollar investment over the next five years will serve to bolster the infrastructure of THD in new and innovative ways. Funding from this grant will impact every THD staff member in some capacity.
• Direct investments in multiple program staff
• Enhanced training for all staff
• Investments in THD Human Resources to improve employee hiring and retention
• Investments based on the results of the THD Compensation Study
• Hiring of a Workforce Director and an Employee Engagement Coordinator to help guide THD into the future
• Continuation of the critical Health Equity focused work established by previous CDC funding
• Direct investments in multiple program staff
• Enhanced training for all staff
• Investments in THD Human Resources to improve employee hiring and retention
• Investments based on the results of the THD Compensation Study
• Hiring of a Workforce Director and an Employee Engagement Coordinator to help guide THD into the future
• Continuation of the critical Health Equity focused work established by previous CDC funding
Total Revenue FY 2022-2023 (Unaudited)
Total Expenditure FY 2022 - 2023 (Unaudited)
Human Resources
Total employees: 350
Regular full-time employees: 325
New hires: 59
Regular full-time employees: 325
New hires: 59
No. of employees who have been with THD for 10+ years: 95
Average years of service: 7.1
Average age of employee: 43
Female: 286
Male: 64
• African American: 66
• American Indian/Alaska Native: 17
• Asian: 17
• Caucasian: 166
• Hispanic: 79
• Native Hawaii/Pacific Islander: 1
• Two or more races: 4
Average age of employee: 43
Female: 286
Male: 64
• African American: 66
• American Indian/Alaska Native: 17
• Asian: 17
• Caucasian: 166
• Hispanic: 79
• Native Hawaii/Pacific Islander: 1
• Two or more races: 4
Organizational Development
• 88 new employees completed the New Hire Orientations that runs monthly for two days and acclimates new hires to the THD history, mission, vision, and values. The program engages new employees and creates a workforce committed to the agency’s success
• 33 Lunch and Learns were conducted to offer staff opportunities to gain knowledge of various THD departments and an understanding of special teams and programs
• Two Diversity, Equity, and Inclusive training sessions covering Health Equity Matters and Unlocking Implicit Bias were hosted. Educating the workforce on cultural competency is crucial to helping employees become more aware of implicit bias and foster a workplace culture of belonging
• 14 Emergenetics® Meeting of the Minds sessions were conducted. During the sessions, employees understand their Emergenetics Profiles and are empowered to use their strengths to improve communication and collaboration and work successfully with team members
• Four Crucial Conversations® for Mastering Dialogue workshops were conducted to equip THD employees with nine powerful skills for working through disagreements to achieve better results. Navigating crucial conversations takes unique skills, such as courage, social intelligence, and self-control
Employee Wellness
Employee Assistance Program (EAP)
The typical case utilization for counseling is three to five percent. The THD employee EAP utilization rate is around 13% for Supportlinc EAP and CommunityCare.
Annual employee health screening: 160 employees participated
New hire employee ergonomic assessments: 70
Health Coaching Encounters: 40 sessions
Wellness Presentations: 28
New hire employee ergonomic assessments: 70
Health Coaching Encounters: 40 sessions
Wellness Presentations: 28
Employee Teams and Committees
Fundraising for Tulsa Area United Way
THD Quality Improvement Council supported the Tulsa Area United Way by adding THD representations at all three main THD locations. New fundraising opportunities like Family Bingo Night and Garage Sale were launched in 2023.
The goal to raise to support Tulsa Area United Way initiatives was set at $8,000 for the calendar year 2022. $8,639 was raised within Tulsa Health Department employees.
The goal is set to $8,000 for the calendar year 2023 and preliminary results reveal an estimated $13,000.
Data and Information Technology
Data Team
Health Status Report (HSR)
• Redesigned and launched the Health Status Report as a Tableau dashboard to make the data accessible/available for download and includes hundreds of visualizations
Total view count: 9,644
Maternal and Child Health Section of Tulsa Health Department's Health Status report
Breakdown by HSR sections:
• Mortality: 2,450 views
• Demographics: 1,804 views
• Maternal and Child Health: 1,538 views
• Socioeconomic Status: 1,056 views
• Maternal and Child Health: 1,538 views
• Socioeconomic Status: 1,056 views
• Built Environment: 881 views
• Healthy Behaviors: 543 views
• Infectious Disease: 478 views
• Infectious Disease: 478 views
• Mental Health and Substance Abuse: 370 views
• Access to Healthcare: 324 views
• Access to Healthcare: 324 views
• Injury and Violence Prevention: 200 views
Qualtrics
The data team supports the agency's use of Qualtrics which is not only a data collection tool by creating surveys, but is also utilized to allow clients self scheduling and sends automated appointment reminders.
• 54 unique users (20 of whom were new/added during the year)
• 1,801 logins to the system
• 111 new surveys created
• 1,801 logins to the system
• 111 new surveys created
Data collection tools that were set up in previous years are still being utilized.
Across all active data collectors, there were:
• 28,542 responses
• Sent over 12,000 text messages
Information Technology
The IT department assisted in several projects organizational wide which were aimed to improve infrastructure as well as enhancing our internal processes. Those projects included the following:
• The buildout of an Intranet to enhance communication of information internally as well as being a repository of documents and forms
• Replacement of outdated cabling throughout several locations to enhance performance and scalability within the organization
• Assisted in the establishment of the new South Peoria WIC facility, providing phone and internet capabilities
• Upgrade of audio-visual equipment in three of our main facilities. This upgrade would assist in better communication when utilizing video conferencing capabilities
Help Desk
• Implemented a Helpdesk ticketing system in Oct 2022 to better address employee IT issues and included access to knowledge-based articles
• 1,656 incoming calls to assist employees with technical issues and since October 2022 (until June 30, 2023)
• 2,462 tickets were resolved in the new ticketing system
• First contact resolution rate of 71.32%
Compliance
• Removal of 25 gallons of derelict THD chemical drums from James O. Goodwin Health Center
• Identified and transferred ownership of 15 propane canisters that were unsafely stored and abandoned at James O. Goodwin Health Center to a local propane company for distribution to residents in need
Derelict Propane Canisters
